Privacy Policy

Who are we

We are Alliance Française-Devon, a not for profit company limited by guarantee (company no.6321631) registered at The Gate House, 2 High St, Totnes TQ9 5RZ.

Information collected

We collect personal information about our students and about anyone requesting information from us. Information collected may include any of the following items:

  • Name (first name(s), family names, title)
  • Email address
  • Telephone number(s)
  • Home address
  • Courses attended with dates/locations including historical records
  • Permission to send marketing information

We do not store credit card, bank details, or similar information.

Information is collected via our website, from emails or correspondence received, or via the telephone.

Why and how we use personal information

We collect and store personal information in order to help us run our business, provide an appropriate service to our students and meet our contractual and legal obligations. These purposes are:

  • To provide students or interested persons with appropriate information about courses or other events in which they may be interested or which might be recommended by us as part of their academic progression.
  • To be able to contact students with information about their current course(s) such as last-minute lesson changes or other course alterations (change of date, venue, etc) or supply information about course material (e.g. recommended reading).
  • To process orders or requests for information from our website or other advertising/marketing channels.
  • To assist with the management of our business such as:
    • Plan courses, locations, course viability
    • Maintain class registers
    • Maintain payment records
    • Track student numbers
    • Maintain historical records
  • To comply with any legal obligations such as HMRC reporting

How long do we keep personal information?

We keep personal information about students while they are current students, and for a period not exceeding two years after they cease to be a student. This is to provide a better level of service to returning students.

Information used for marketing purposes

We use information collected from students and from others making enquiries in order to supply information requested. We may use this information to send out updates, newsletters, or information about courses or events which we believe might interest people. We always ask permission before adding anyone to our mailing lists, and you have the right to withdraw this permission at any time.

Sharing information

We do not share any personal information with any other organisation, unless we are required by law to do so.

How to check information held and correct it

Contact our Data Controller who will provide you with a copy of any information we hold about you. If any information held is incorrect, or you wish to change any information held (e.g. address, email address) please contact the Data Controller. The Data Controller email address is [we need something here] or contact us via the telephone number published on our website.

Security of information

All personal information is held on servers located in the UK. These are managed on our behalf by third-party organisations with whom we have a contractual relationship. Some information may be held temporarily on computers located in our offices, and which are password-protected. Information is only available to AFD staff who are required to maintain the confidentiality of this information. Where information is necessarily held in paper form, it is stored in locked cabinets or offices.

Personal information entered on to our website is protected in transit across the Internet by recognised SSL security mechanisms.

Your rights

You have the right to ask us at any time for a copy of information we hold about you. Requests should be addressed to our Data Controller. We invite you to supply us with any corrections or changes that are needed to the information which we store about you.

You have the right to request that your contact details be removed from any mailing list or similar mechanism which we use to send out marketing information, and we always ask you to give us permission to use your contact information in this way before we add you to a mailing list.

Informal sharing of personal information

We recognise that students in a class or a group associated with a particular event might wish to informally exchange contact information between themselves and with their teacher. This is not personal information which is held and controlled by AFD and is entirely the responsibility of the students and teacher concerned.

Data Controller contact information

For requests for copies of personal information held or to request corrections or changes to such data, please contact our Data Controller by:

  • Email to info@afdevon.org
  • Telephone to our main information number 01803 714309 or as given on our website
  • Writing to Alliance Française-Devon, The Gate House, 2 High St, Totnes TQ9 5RZ.